FAQ

Most Frequently Asked Question

What’s My Purpose Here?

Are you on the hunt for cigarettes? Well, look no further – you’ve landed in just the right spot!

What Are Clove Cigarettes? Or “Kretek”?

Think of clove cigarettes as a delightful blend of tobacco and cloves. They go by the name “Kretek” in Indonesia. Want to know more? Check out our engaging video on the History of Kretek!

Is It Okay to Buy Clove Cigarettes?

The answer isn’t set in stone – it depends on where you are. Laws around Clove Cigarettes and Flavored Cigarettes differ from country to country. Remember, it’s your responsibility to abide by the rules and regulations of your location.

Do Clove Cigarettes Affect Our Health?

While I’m not a health expert, it’s wise to be cautious when it comes to smoking anything, including Kreteks. All kinds of smoke can have negative effects on your health.

Do You Carry Other Brands?

At CigaretKretek.com, we exclusively offer “Made in Indonesia” cigarettes and clove cigarettes. Imported brands like Camels and Mevius hail from Malaysia.

Are Your Prices Too Good to Be True?

Our pricing advantage comes from Indonesia’s affordable cigarette prices. With our expertise in retail, we streamline the supply chain, keeping things budget-friendly. But hey, if you prefer paying more, we’re here to accommodate!

Are These Cigarettes Low Quality?

Indonesian Clove Cigarettes are world-renowned for their exceptional quality. They’re the finest you can find. Remember, genuine clove cigarettes are solely made in Indonesia – be wary of imitations!

Where Do You Ship From?

Our base is Magelang, Central Java, Indonesia, just a stone’s throw from the awe-inspiring Borobudur Temple.

How Can I Trust You?

Building trust in the online world isn’t a walk in the park. You’re placing your trust in us, and we’re committed to delivering on that trust to the fullest.

How Can I Pay?

We accept cash payments such as debit ACH, direct wire transfer, and even Bitcoin. Unfortunately, credit card payments are off the table due to the “High Risk” classification of the tobacco industry.

Do You Accept PayPal?

Sorry, no PayPal for now. We’re constantly improving our services, so keep an eye out for more options.

Why Handling Fees at Checkout?

Our handling fees help cover shipping supplies and a bit extra for currency conversion and payment system fees.

What’s the Best Payment Option?

Bitcoin and ACH Wire Transfer (Direct Bank Transfer) are your top choices.

Where Do You Ship?

We ship worldwide, barring Indonesia. Safety first, right? Occasionally, we may decline orders from specific countries if we feel it’s not secure.

How Long to Process My Order?

Give us 48 hours on business days. Weekend orders will be processed on the next business day.

What Shipping Method Do You Use?

We trust Registered Mail PT. Pos Indonesia – it’s cost-effective, reliable, secure, and trackable.

Do I Get a Tracking Number?

You bet! Within 48 hours of shipping, your tracking number will be updated in your Order summary.

When Will I Get My Order?

Plan for: 18 to 35 days in the United States, 14 to 25 days in Europe & the UK, and 6 to 45 days for the rest of the world.

What If I Have to Pay Extra Duties?

Most likely not, but there might be exceptions. Customs regulations vary, so be informed about your country’s rules.

What If My Order Doesn’t Arrive?

Relax, sip your coffee, and don’t fret. International shipping can take time due to various factors. Reach out to your local post office with your tracking number.

What If My Order Is Lost in Shipment?

No worries – just provide a letter from your Postal Office confirming the loss, and we’ll replace it free of charge.

What If My Order Is Returned to Sender?

It’s rare, but if it happens, reasons might include delivery attempts, an incorrect address, unclaimed parcels, or exceeding allowed quantities. Please read our Terms of Agreement for details.

What If Customs Seize My Order?

Customs usually notifies you before seizing parcels. Two options: pay the duty and claim your order, or ignore it – but remember, negotiating with customs isn’t a great idea for cigarette mail orders.

What Guarantees Do You Offer?

We’ve got you covered with our guarantees: genuine products, freshness, delivery, and privacy. We’re professionals who care about your experience.

Thank You and Welcome!

You’re officially part of the Kretek Family – enjoy your journey with us!