Common FAQs. If you did not found what you looking for on this FAQs, please contact us on Live Support.

What Im doing here?

Curiosity, who brought you here

What is Clove Cigarettes? Or Kretek?

As its name. Clove cigarettes is a tobacco-clove mix. In indonesia we call it Kretek. You can watch History of Kretek, its an enjoyable video to watch.

Age verification? Eh...

You visiting a website that contains adult materials. We must provide “Age Verification” for all visitor to comply Indonesian Goverment regulation about Tobacco/Cigarettes retail consumers, and protection from Minors. If you under 18, and read this articles, please leave our website.

Are your cigarettes are "Duty Free Cigarettes"?

No. Our cigarettes sold at our website are LEGAL dutied cigarettes.

Is it Legal to Buy Clove Cigarettes?

Depend your Country and States. Law and regulation about Clove Cigarettes and or Flavored Cigarettes are vary. It is your responsibility to follow those rules and laws in your country of residence and/or country from which you access this site and service.

Are clove cigarettes harm to our body?

Yes. I’m not health expert. But, smoke anything, include Kreteks can do negative side of your body, and health. Be wise!

Do you sell any other cigarettes or brands?

CigaretKretek.com only sell “Made in Indonesia” cigarettes and clove cigarettes. Some brands like Camels and Mevius are imported cigarettes from Malaysia.

Your pricing seems too good to be true?

Cigarettes price in Indonesia is quite affordable. Since we are the biggest Tobacco industry in the world, and 12 Million people depend from this Industry.
We are professionals in retails. And we simply cut the chain of supply.
If you want pay our cigarettes with higher price to make more sense to you, we will glad to do that.

It must be low quality cigarettes!?

Indonesian Cigarettes, specialy Clove Cigarettes. Is the Highest quality cigarettes in the world. And, clove cigarettes only made in Indonesia. No other country has license to manufacture it in any way. So, if you found “kretek” cigarettes without Indonesia duty stamps, and warning pictures, you just smoke counterfeits one.
WARNING : If you ever smoke our kretek, regular cigarettes will be taste like garbage.

Where do you shipping from?

Magelang, Central Java, Indonesia, few kilometers from Borobudur Temple

How can I trust you?

Build customer trust from the Internet is indeed not easy. You give your trust to us, and we should be able to give you 100% that we have.

What payment method do you accept?

Actually, we only accept cash payments. Like debit ACH, TransferWise, and Bitcoin.
We disable our Credit Card payment, due technical difficulties, frauds, and high fees. If you still want use your credit card, you can buy Bitcoin with Credit Card here!

Do you accept PayPal?

No. We apologise for this. We will improve our service day by day. Please select another option of payment available

You charge handling fees on checkout cart. What is that?

We charge additional handling fees to buy shipping supply. And add little bit of amount to recover our loss in Currency Conversion used by Payment system and their fees.

So, which the best Payment?

Bitcoin and TransferWise

Are shipping to centain country?

Literally we shipping worldwide, except Indonesia (oh yea, make sense right?). We may refuse and order where came from several country, where we tought we aren’t safe to process or receive the funds from.

How long you process my order?

48 hours maksimum on business day. Weekend order will be processed next business day.

What shipping method do you use?

Registered Mail PT. Pos Indonesia
Lower shipping rates, reliable, secure, and Trackable. We will ship your parcels with “gift” declaration to reduce delay in Customs and avoid pay extra duties, and plus bubble wrapping extra protection to avoid damage in shipping.

Do we get tracking number?

Yes. 48 Hours maksimum after your order shipped. It will updated to your Order summary.

How long my order will be my hand?

United States : 18 to 35 Days
Europe & UK : 14 to 25 Days
Rest of The World : 6 to 45 days.

Please contact your local post office or selected carrier if your order not received after 45 days.

So, I should have to extra duties for my order?

Mostly NO. But, sometimes happened.
By buying cigarettes online, automatically you understand how customs regulations in your country.

My country only allow few cigarettes to be imported! How to deal with that?

Bear it! Nothing we can do about your country law and regulation.
Otherwise, if you really want our Kretek, You can pick Stealth shipping in your checkout carts. We will process your order longer time, give us time to pack your Stealth shipping neat, and secure. Sit back and relax, your order will be on your hand soon.

How if you send a brick to me?

Shipping a brick is more expensive than a carton of Cigarettes. Make no sense

How if you send empty shoe box to me?

Stealing your money for few dollars, don’t make me rich. Something more valuable than money is a trust, and long relationship. And, we wont risk our hard enarned reputation on net as most trusted cigarettes vendor.

My order aren't arrive yet! What should I do?

Calm down. Grab coffe, sit back and relax. International shipping may takes longer than usual. Traffic, peak, weather, act of God and so on. It can be sitting at your post office for mostly for weeks.

Just call your Local Postal Service and provide your tracking number. Since your order already touch your border, we can’t do anything. Now, you can take control.

If your order not arrived in 90 days, we will replace your order for free.

P.S : Please fulfill all the mentioned condition and documentation to proces your order replacement.

My parcels looks bad damaged!?

Reject, and do not accept it!

Reject your parcels and take photo with your postman/delivery courier, for “damaged” reason. And ask them to reship back to sender. We will replace your order after it touch our warehouse for free. No worries, all shipment are insured.

How if my order lost in shipment?

Just send us a valid letter from your Postal Office that declare your shipment lost. We will replace it for Free. Yes, free!

My order Returned to Sender, so?

Very rare situation. There several reason your order returned to sender :

Fail attempt delivery several times
Invalid address
Recipient fail to pick up at local post office (some post office need to be picked up)
Over quantity allowed, and auto rejected by Customs

Please read Terms of Agreements before you placing orders

How if our customs seize my order?

Before they Seize your parcels, they will notify you by Letter or Phone.
You have 2 Options :
– Pay the duty, and claim your parcels
– or Just ignore it. Negotiating with customs not good idea for Cigarettes mail order

What guarantee you offer?

Since we are professional company and regulated, we offer guarantee to our customers.

  • Genuine guarantee, we sell only genuine cigarettes (No counterfeits or fakes)
  • Fresh cigarettes guarantee (Not more than 6 month from date of production)
  • Delivery guarantee, lost in shipment, major damage, or 90 days you not receive your order, we reship for free.
  • Privacy protection, we never share your details to others. We guarantee your privacy.
  • Money back guarantee, No asked question! You have 3 days after receive your order to return back to us, and ask for refund. We will refund your money, exclude shipping cost.

Free cigarettes?

Subscribe our newsletter! Sometimes we offer freebies for limited time and ammount.

How can I contact you for asking more question?

Feel free to add my skype : didjital.clover
Text me on Whatsapp : +6282135956242
Live Support : Right bottom corner of your screen