Shipping and Return

This page is part of the Terms of Agreement, which cannot be separated. By agreeing to the Terms of Agreement, you are considered to have read this page and agreed to the contents therein.


  • Due lot processing orders every week we made our shipment keep scheduled and eficient, we assure customers orders shipped within 3×24 hours.
  • Delivery we do directly from Magelang, Central Java. We charge shipping based from weight, based price shipping for minimum order applied. Handling fees may applied.
  • We use shipping containers in the form of sealed plastic, and bubble wrap package, and we pack as a gift. We declare as a Gift for you, to reduce Excise Duty at destination country.
  • You will get your tracking number info soon as your order shipped trough your  your email, please input valid email address.
  • Track your order using, wait 24 hours after you receive your tracking info
  • If your goods stuck at customs, for any reason, pay the excise duty required or your parcels will be returned to sender.
  • Delivery can take between 3-45 days. Generally 20 days or less. Be patient, International shipping sometimes takes a long time.
  • If your shipment does not arrive within a period of 90 days after shipped, AND was declared lost in shipment, please contact us, we will replace it for FREE.

Live customer support available only in working hours. GMT +7, our working hours start 08:00 AM until 10:00 PM
Please leave us message on Live chat and we will back to you as soon as possible.


You have 3 days NO ASKED QUESTION 100% money back guarantee after you receive your order, within conditions:

  1. Unopened, not broken seal, no damage, wet, or any damage caused by human error, handling error during shipment, and weather.
  2. Buyers pay returning shipping cost.

We will process your Refund or Reshipment after we receive your returned items.
Refunds process takes 2-5 days after we receive returned products. We only do refunds using Bitcoin, Western Union and Skrill iT as source of our refunds.

We offering full refunds for your each order within condition :

  1. Total Lost in Shipment*
  2. Seized by customs for order less or equal to 1 carton (10 Packs)**
  3. Stolen products

To complete your Refund request, buyers must fulfil some requested documents.

  1. Lost In shipment notification letter from your local post office, with wet stamps. And, we will also notified by our local post if your order lost in shipment.
  2. Letter of Seizure Notification from Customs. Scan in High Quality.
  3. Photo of evidence your parcels is damaged, or stolen products inside, and letter of declaration of Lost/Damage Parcels issued by Customer base Post Office.Without the letter above, we can’t make a Shipping Insurance claim.

Refunds DO NOT apply under these conditions:

  1. The product packaging has been opened, or protective seal, cellophane, and or anys seals, include duty stamps, has been deformed or damaged.
  2. Customer “simply” do not like our products, and have tried it. We consider all purchasers have to know the characteristics of clove cigarettes in general, and specific taste in particular.
  3. Parcels seized by the local customs for order over 1 carton (10 Packs)
  4. Rejected by customs, and returned to sender. Customer must understands about Customs Regulation for Dutiable Products before you place orders
  5. Customer refuse pay excise duty, tax, or any cost occurred by your order and decide return your order to CigaretKretek.
  6. Customer did not respond, or fail to respond to collect parces at Post Office or Customs Office, nor refuse to accept your item, and item returned back to sender.
  7. Financial loss caused by the products we sell, directly or indirectly. Buyer is considered to have understood the risks of smoking, the impact, addiction, and all the risks caused by smoking.
  8. Force Major by Mother of Nature act

We offering reshipment of your products within conditions :

  1. Major damaged products, stolen products. send pictures as proof and you fill complaints to your local post office to get compensation for damaged shipment. Then we can reship your orders. Photo, and copy letter of complaints required.
  2. Rejected by customs. If product returned to sender, we will notify you after we receive returned products. You eligible to pay re-shipment for this condition.
  3. Parcels total lost in shipment. You must provide proof of “Lost in Shipment” from your local post office. And we will be notified also by our local Post Office. So we can claim your purchase, and reship your order for free.

Refunds and Reshipment, do not apply to the countries below

  • Australia
  • New Zealand
  • United States of America
  • Great Britain, United Kingdon, and Irish Island
  • Poland, Austria, Switzerland
  • India
To speed up the refund process or resend, please send the required documents to [email protected]

You must understand and obey your local law about cigarettes, tobacco, and its products variations. Over limit or quantity orders have risk to be rejected by your customs, or forced to pay Excise duty, seized, or charged for crime.

Tobacco and Cigarettes, and its variation products is restricted and regulated products, controlled under law and regulation. Please pay attention.

Shipping and Return
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