Shipping and Return
All shipments will be processed in 2-6 business days. Starting from when payment is received in our account. For Bitcoin payments calculated after the transaction is confirmed.
All shipments were made from Indonesia.
Shipments are sorted based on the time and date when payment came into our account. For some regions, banking transactions may take 1-3 bank working days.
Processing time: 2-6 business days.
|United States||: 11-24 days|
|Canada||: 14-28 days|
|EU & UK||: 8 -21 days|
|Asia & Pacific||: 4-24 days|
|Rest of the world||: 9-35 days|
All orders that we send are attached with a tracking code that can be used for tracking.
The customer has the right to return goods with the following conditions:
- The goods came not according to your order
- The number of items does not match the order.
- All forms of negligence caused by our mistakes as service providers.
- You must submit an application for the exchange of goods no later than 3 days after your order is received.
Return of Goods Exceptions
The customer cannot make a complaint to return the goods and or ask for a refund if:
- Customers do not like the characteristics of the taste/aroma of the product ordered
- Customers feel the order does not match the expectations of the order. Because the buyer does not know the characteristics of the product ordered.
- Customers are objected to paying extra taxes that may be charged by the customs of the destination country.
- Orders are confiscated or destroyed by the authorities, customs, or authorities in the destination country for legal reasons.
Replacement and Reshipping
Customers can submit reshipping in the conditions according to the Return Policy above with the following conditions:
- The product has not been unsealed, has not been used, and is still intact.
- Provide a clear reason for returning to us addressed to [email protected]
- You will get a #RMA number and return address after we approve your return submission
- All return shipping costs to us are borne by the buyer.
- A replacement will be sent after we receive your returned item. And you will be charged a resend fee for sending back your order.
CigaretKretek does not offer refunds in any form. CigaretKretek will only do 1 to 1 replacement if our customers feel that they meet the requirements above. All purchases we assume you have agreed consciously with all of our policies without exception.
Covid 19 Update Policy
The replacement & reshipping option does not apply during a pandemic and NEW Normal times. All orders are not covered by any warranty. Please understand the logistical conditions and strict entry borders between countries that apply a very strict selection of incoming goods, especially tobacco products.